Returns and refunds
Last updated: 4 Nov 2026
Food can't be resold once it leaves us, so returns work a little differently from clothes or electronics. Here is exactly what we do.
Before dispatch
Cancel any time before your order is packed, for a full refund of anything you paid.
Damaged, spoiled or late
Covered by our freshness promise: replacement or refund, with photos within 24 hours for damage and spoilage.
Wrong item
If we sent the wrong item, we send the right one at our cost and collect the wrong one.
Change of mind
Sealed, unopened shelf-stable items (gur, shakkar, ghee) can be returned within 3 days of delivery; you pay the return courier and we refund the item price once it reaches us unopened. Opened food and gift boxes with personal cards can't be returned for a change of mind.
Refused cash-on-delivery parcels
Refusing a parcel that isn't damaged costs us two courier trips. We may ask for an advance on future orders from numbers with refused parcels.
How refunds are paid
Back to the way you paid, within 7 working days of approval. Cash-on-delivery refunds go to a bank account or JazzCash/Easypaisa wallet you name.